FAQ

We have compiles a list of Frequently Asked Questions here for your easy reference. If you have a question that is not found in the list below, feel free to email us at email@kidzgrowonline.com and we will try our best to attend to you.

KidzGrow Online (KGOL) FAQ   The FAQ are grouped in the following sections: Membership General Refund Policy Programme Glossary   MEMBERSHIP What are the benefits for Members? With our program you get: Easy, timely, personalized child development information you need to maximize your child's potential. Meaningful activities that can enhance closer bonding between you and your child. --- you will understand and bond with your child. Quick checks of your child's developmental milestones. You will maximize your child's potential and get advise for early assistance if necessary. KidzGrow Online Transaction Reference This site offers a comprehensive child development tracking program. It is the world’s first animated program especially designed for the busy parent.Members get full access to the child development content in KidzGrow Online within at their own time and convenience. With KidzGrow Online, our members can: Gain rapid child development knowledge specially tailored to your child's unique strengths and weaknesses Get quick checks of your child's developmental milestones at your convenience Obtain instant and up-to-date summary analysis to help you track your child's development Enrich the quality of time with your child through bonding and meaningful activities Why do you have to charge membership fees for Members? KidzGrow Online endeavours to provide quality content and material to support parents, however, we can only do that with appropriate resources which are currently being paid for by our advertising sponsors as well as the generous support through the fees paid by our Members. So we thank you all for supporting us in our efforts. What are the different Access Periods? On initial registration, the Access Period is usually based on the birthday of the child. For example, an initial registration of a '12 month' Access period for a baby age 6-month old will mean that all information and activities for the baby from 6-month to 18-month(6-month + 12 months period) will be accessible. If an extension period is subsequently made, the extension period will start based on the last ending month of the last registered period. In the example above, if an extension of 36 months is made for the baby, all information and activities for the baby from 6-month to 54-month (18-month + 36 months period) will be accessible. Please take note that KidzGrow Online program ENDS at 72 months or age 6 years Which Access Period should I register for my child? If you are not completely sure about the program and would like to try it first, we would suggest you register for the 12 months Access Period, you can extend the Access Period after that. If you are sure about the program, the best value for money would be to register for the 36 months(US$16 per year) or 72 months(US$12 per year) Access Period. The options and related fees are listed here :      6 Months 12 Months 36 Months 72 Months 1st Child Registration $24.50 $29.50 $48.00 $72.00 2nd Child Registration $19.50 $22.50 $39.50 $49.50 Extension of Access Period $19.50 $22.50 $39.50 $49.50 * Fees listed in US Dollars. Back to Top GENERAL What is the role of the Parent/Caregiver in using KidzGrow Online? The Parent/Caregiver plays an important role. You are recommended to: Access KidzGrow modules via the Internet fortnightly for 15-20 minutes Use the easy-to-follow guide to observe your child in daily interactions or activities to gain a better understanding of your child's development. Click on the most appropriate responses for your child and receive the feedback and suggestions written by KidzGrow therapists Most importantly, remember to enjoy watching your child grow. Is there a time limit for using KidzGrow Online? KidzGrow Online is designed to “grow” with your child. While there is no time limit for using KidzGrow Online, the information, activities and suggestions will be most useful to you and your child at your child's specific age. As your child grows, relevant, new information will be available to you from KidzGrow Online. What if I cannot cope with the amount of information and suggestions in KidzGrow Online? KidzGrow Online is designed to support you in becoming a confident parent. KidzGrow fully understands the pressures and demands facing parents. Therefore, the programme is designed to supply just enough information and suggestions without adding pressure. Should you feel any anxiety over using KidzGrow Online, please contact us via email at email@kidzgrowonline.com Is KidzGrow Online available on a CD-ROM? KidzGrow Online is delivered through the Internet. Thus, it is not available on a CD-ROM. What equipment and software do I need to use KidzGrow Online? You will need: Pentium III (or above) class PC running at least 400MHz 128MB RAM. Enough Hard Disk space to browse the Internet Sound Card. Internet Connection (at least 56K dial-up or higher) An Internet Browser e.g. Microsoft Internet Explorer, Firefox etc You may need to download and install a Flash player plug-in from Adobe Macromedia. Can I repeat or reattempt the modules and/or tasks activities? Yes, you may repeat and reattempt the modules and task activities as often as you like. However, do note that depending on the age of your child, when you reattempt the activities, the feedback you receive may differ, even for the same activity. How do I pay for KidzGrow Online? You may pay online via your credit card or Paypal account through our Secure Internet Payment Provider, PayPal. You will receive your login Instructions through your email account to start accessing KidzGrow Online upon receipt of full payment. Can I use KidzGrow Online for more than 1 child? KidzGrow Online is designed to support parents with children from birth to 6 years of age. Each parent profile can support up to 6 children's profiles. Each child will have a separate profile as the information and record for each child will be unique. Back to Top REFUND POLICY KidzGrow offers a 7-day, no-questions asked cancellation policy(subject to the following terms and conditions). Members must send in their cancellation and refund request in writing by the registered email to: email@kidzgrowonline.com within 7 calendar days of the purchase of the KidzGrow Online membership to confirm their cancellation and qualify for the refund. Kindly quote the following references to help speed up the refund process: Your User ID Your Child's Name Your Child's Date of Birth KidzGrow Online Transaction Reference Qualifying refunds will be disbursed via the same payment channel e.g. Paypal or Credit Cards. Back to Top PROGRAMME Can I tell my child's doctor or my child's teacher the feedback I receive from KidzGrow Online? Yes. In fact we have settings that allow you to print summary reports for your own filing or to give to your child's paediatrician or teacher. This gives the professionals in your child's life vital details about his/her development. How are the developmental skills' milestones derived? The development skills milestones, or "windows", are derived from several available research literature from various publications. Our therapists compiled and correlated these available data collectively from various sources and moderated them for KidzGrow Online. Selected tasks are usually presented somewhere in the middle of a developmental milestone window. For example, the activity of "Imitating Balancing on 1 foot" is introduced at the 30th month when the skill has a norm developmental window between 24 months to 36 months. What if my child achieves the intended response(s) before the developmental norm window? First, take time to celebrate and praise your child, then move on to the next activity. You're well on your way to finding out about your child's strengths. What if my child does not achieve the intended response(s) within the developmental norm window? Our therapists have provided suggestions for stimulating the needed skills to achieve the intended milestones. If your child has not achieved the intended response, please simply come back and attempt the activities again at a later time. The programme will inform you again if this should become a concern. What if I do not have the exact material(s) recommended in the module(s)? One of the big factors in creating KidzGrow Online was to ensure that our therapists use items that are easily found and are inexpensive. So, rest assured that you probably have most of the materials lying around at home. If not, do not hesitate to use effective substitutes that will allow you to meet the goals of the activity. What if my child does not respond according to the expected responses as listed in the module? Children have their good days and bad days. Try again another day when your child is happy, well-fed and well-rested. What should I do with the Therapists' feedback? Take note of the suggestions in the therapists' feedback as it includes ideas for stimulation and/or further developing existing skills. It may be useful to share these suggestions with your child's carer and/or school teacher so that skills are reinforced across different settings. Can I use KidzGrow Online for children with special needs? While KidzGrow Online is not specifically designed for children with special needs, the activities and milestones skills are applicable for most, if not all, children. Therefore, parents with children with special needs should use the information in KidzGrow Online while taking into careful consideration any special needs of their children. For example, some of them may need more time and help to achieve the milestones as listed in the programme. Back to Top GLOSSARY What are developmental norm windows? This refers to a period within which most children are likely to achieve particular skills. For example, most children begin walking between 12 months to 18 months. Such norm windows are based on child development research conducted internationally and have been stable for decades. In the light of new data, we will update the norm windows. What are Cognitive Skills? Cognitive skills refers to awareness, reasoning, judgment and problem-solving skills, which are important in learning differences in size, colour, shape, textures etc. What are Gross Motor Skills? Gross motor skills refer to movements involving major muscle groups such as crawling, rolling, walking, and jumping. What are Fine Motor Skills? Fine motor skills refer to movements that require fine muscle control such as picking up small objects, colouring, writing, self-feeding, and buttoning clothes. What are Communication and Language Skills? Communication is split into speech and language. Where speech refers to speech production and clarity, language refers to listening, following of instructions, ability to use words appropriately and to construct sentences. What are Social Skills? Social skills relates to non-verbal skills that are important in forming relationships and daily interactions. These include making eye contact, taking turns to play or talk, learning to share and more. Back to Top Click Here to test drive KidzGrow Online now! FREE! A quick introduction on KidzGrow Online, how it can benefit parents and their children... and how did it come about firstly. We offer several membership periods to give parents the best value for money, read more about them here. We can't say these for ourselves - so read what real parents who have used KidzGrow Online said about us. Read the results in a trial involving more than 800 parents who have used KidzGrow Online. We hope we have answered your questions here, if not, feel free to contact us with other questions you may have. Click here to start the journey now - Confident parents, Happy Kids!   More on KGOL >> Introduction --------------------------------------- Membership --------------------------------------- What Parents Say --------------------------------------- Our Trial Results --------------------------------------- FAQ